Each order is prepared with care. Please allow 2–5 business days for processing before shipment. You’ll receive a confirmation email as soon as your package is ready to ship.

If your order hasn’t shipped yet, reach out to our support team right away — we’ll do our best to make adjustments before it leaves our facility.

Once shipped, most U.S. orders arrive within 6–8 business days. All packages are tracked and insured, and you’ll receive tracking information via email as soon as it’s on the way.

Yes. Luvina ships worldwide with full tracking and insurance coverage, ensuring every order arrives safely.

Absolutely. We offer a 30-day money-back guarantee. If you’re not completely satisfied, contact us within 30 days of delivery for a replacement or full refund.

Once your return is processed, refunds are typically issued within 3–5 business days back to your original payment method.

We stand behind every piece. If your order arrives damaged, simply reach out to our team with a photo — we’ll replace it immediately at no extra cost.

Yes. Exchanges are available within 30 days of delivery as long as the item is unused and in original packaging.

Most of our kitchen essentials can be easily rinsed or wiped clean. Always check the product details section — many items are water-resistant or detachable for easy maintenance.

Yes. Every kitchen product is made from certified food-grade materials, ensuring safety, hygiene, and long-lasting durability.

Yes. Every Luvina product is backed by our Lifetime Performance Guarantee — if it stops working as intended, we’ll replace it.

You can contact us anytime at help@tryluvina.com or through our Contact page. Our team typically responds within 24 hours.